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Gas boilers

Condensing Boilers Explained

Almost every gas boiler fitted today is a condensing boiler. Here's how they get more heat from the same gas – and what the plastic pipe outside is for.

3 min read · Updated October 2026

Condensing boiler with its cover removed and a condensate pipe running outside to a drain

How condensing works

When gas burns, it produces hot gases containing water vapour. Older boilers sent this heat straight out of the flue. A condensing boiler uses a larger heat exchanger to cool the gases enough for the water vapour to condense, recovering heat that would otherwise be lost.

The condensate pipe

Condensing produces slightly acidic water, which drains through a plastic condensate pipe to a drain. If the pipe runs outside, it can freeze in very cold weather and stop the boiler. Engineers reduce the risk by using wider pipes, insulation or internal routes.

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Getting the most from it

A condensing boiler condenses best when:

  • The return water is relatively cool
  • The flow temperature isn't set unnecessarily high
  • Radiators are big enough for the rooms
  • The system is clean and balanced

Common questions

Why is there a plume from my boiler flue?

It's water vapour, which is normal for condensing boilers.

What do I do if the condensate pipe freezes?

Many manufacturers advise pouring warm (not boiling) water over the frozen external section and resetting the boiler. If unsure, call an engineer.

Are condensing boilers less reliable?

They're more complex, so regular servicing is important.

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